Privacy Policy

We collect personal information that you voluntarily provide when making reservations, participating in poker games or tournaments, or dining at our venue. This may include your name, contact details, date of birth, and payment information.

• Name and contact information, including phone number and email address.
• Date of birth to verify you are 21 or older.
• Payment details for table reservations and dining.
• Membership or loyalty program information, if applicable.
• CCTV footage for security purposes.

Poker Alcove Orange is an offline venue. We do not operate online gambling services, and we do not accept online cash deposits for poker play.

We use your personal information to manage reservations, provide poker and dining services, ensure a safe environment, and comply with legal obligations.

1. To process table reservations and tournament registrations.
2. To verify age and identity for entry to the poker room and card lounge.
3. To communicate with you about your bookings and events.
4. To improve our services and customer experience.
5. To maintain security and prevent fraud.

Our venue offers real poker tables, cash games, and tournaments. No online gambling services are provided, and personal information is not used for online wagering.

We do not sell or rent your personal information. We may disclose your information to trusted service providers who assist us in operating our venue, such as payment processors and security services, or as required by law.

Service providers are contractually obligated to protect your information. Disclosure may occur to comply with legal obligations or to protect the rights and safety of our venue and patrons. We do not share information with online gambling platforms.

We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

• Secure storage of physical records.
• Restricted access to personal information on a need-to-know basis.
• Regular review of security practices.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Reservation and transaction records may be kept for tax and legal compliance. CCTV footage is typically retained for a limited period for security purposes. Upon request, we will delete or anonymize your information where legally permissible.

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.

• You may also request deletion of your information where applicable.
• To make a request, contact us using the details in the Contact section below.
• We will respond to requests within a reasonable timeframe as required by law.

For privacy requests, email [email protected] or call +61 2 6361 8504.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the effective date clearly stated.

Material changes will be communicated through appropriate channels. Continued use of our services after changes constitutes acceptance of the updated policy. The current effective date is 15 September 2026.